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24/7 Professional Boiler Specialists

PRIVACY POLICY

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PRIVACY POLICY

Welcome to our website https://boilergurus.com/, where we value your privacy and aim to provide you with the best possible experience. When you visit our site or engage with us in any way, we gather, record, and securely store various data to enhance your interaction with our platform. This data encompasses the Internet Protocol (IP) address that links your computer to the online world, your login credentials, email address, and password. We also capture information about your computer setup, connection details, and past transactions with us.

To continually improve our website and tailor it to your needs, we employ sophisticated software tools that help us monitor your sessions. These tools track metrics like page response times, the duration of your visits to specific pages, user engagement patterns, and the methods employed when navigating away from our site. Our commitment to enhancing your experience also includes the collection of personally identifiable information such as your name, email address, and password. We securely handle payment details, including credit card information, to facilitate seamless transactions. Moreover, we encourage your active participation through comments, feedback, product reviews, recommendations, and the creation of a personal profile.

At our core, we prioritise your privacy and the security of your data, ensuring that your interactions with us remain safe and tailored to your preferences.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the services;
  2. To provide our users with ongoing customer assistance and technical support;
  3. To be able to contact our visitors and users with general or personalised service-related notices and promotional messages;
  4. To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we or our business partners may use to provide and improve our respective services;
  5. To comply with any applicable laws and regulations.

Our company operates its online presence through the WordPress.com platform, which empowers us to offer our services to you with ease and convenience. In the course of your interaction with our website, it’s important to note that your data may be securely stored and managed through WordPress.com’s robust data storage systems, databases, and various WordPress.com applications. We prioritise the security of your information and, therefore, entrust it to secure servers shielded by a firewall.

Furthermore, when you make payments through our platform, you can rest assured that your financial information is handled with the utmost care and security. WordPress.com, in collaboration with prominent credit card brands like Visa, MasterCard, American Express, and Discover, strictly adheres to the rigorous standards established by the Payment Card Industry Data Security Standard (PCI-DSS), as overseen by the PCI Security Standards Council. These stringent requirements are designed to safeguard the handling of credit card data, both by our store and by the service providers we partner with.

Your trust and peace of mind are paramount to us, and we are committed to ensuring that your data and financial transactions are handled securely and in compliance with industry best practices.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at info@boilergurus.com.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [your email] or send us mail to: info@boilergurus.com.

Call : 0207 101 4370